Refunds & Exchanges
Print Smitten & Co. specializes in custom one-of-a-kind gifts. We work diligently to source the highest quality materials for our products. Below you will find our return policy.
All return requests / issues can be emailed to email@example.com
Please put your order # in the subject line.
My item was damaged in transit
If your item arrives damaged please take a photo of the packaging and item as soon as possible and include that in your email. That will help us when filing a claim with the carrier. We will replace the item at no charge to you.
You sent me the wrong item.
We try very hard not to do this but it happens sometimes. If we sent your wrong item please email us as soon as possible and we will replace it with the correct item. We typically do not ask that you return the wrong item, but please recycle it.
I approved my proof but it's still wrong
If you approved a proof and the item is not correct, due to your personalization information being incorrect we cannot accept a return. Please reorder another item ensuring the personalization information is correct before submitting. However if we make a mistake on your personalization, please reach out to us and we will replace your item at no charge to you.
My package was sent to the wrong address
If your packaged was sent to the wrong address, unfortunately we cannot replace the item. We ship to the address listed on your account. Please ensure the address is correct before submitting.
If you have any other concerns about your order, please reach out to us at firstname.lastname@example.org. We typically respond with in 24 hours of our normal business hours of Monday - Friday 9 to 4:30 EST excluding holidays.